Terms of Service

Zio · Last updated 21 June 2026

These Terms of Service (“Terms”) govern your access to and use of Zio (“Zio”, “we”, “us”), available at thezio.co. By creating an account or using the service, you agree to these Terms. If you do not agree, do not use Zio.

1. What Zio does

Zio lets Instagram creators set up automatic replies to comments and direct messages on their own posts. A creator connects their own Instagram account, defines keywords, and Zio sends an automatic reply or message on their behalf when someone comments with a matching keyword. Zio may also create payment links and deliver digital content as part of an automation the creator configures.

2. Eligibility and accounts

• You must be at least 18 years old and able to form a binding contract.
• You must connect an Instagram account that you own or are authorised to manage.
• You are responsible for activity under your account and for keeping your access secure.

3. Your responsibilities

• You will comply with the Meta Platform Terms, the Instagram Terms of Use, and the WhatsApp Business Messaging Policy where applicable.
• You will not use Zio to send spam, unsolicited bulk messages, or messages to people who have not interacted with your content. Automations are keyword-triggered by a person’s own comment or message - not cold outreach.
• You will only message audience members within the windows and rules permitted by Instagram and WhatsApp, and you will honour opt-out requests.
• You are responsible for the content you configure (reply text, products, links) and for any product or service you sell through Zio.

4. Plans, billing, and refunds

• Paid plans are billed in advance on a recurring basis through our payment processor, Razorpay. Prices and plan limits are shown on our pricing page.
• You can cancel at any time; cancellation takes effect at the end of the current billing period and you retain access until then.
• Except where required by law, fees already paid are non-refundable. We may change prices with reasonable notice, effective from your next billing period.

5. Acceptable use

You may not use Zio to break the law, infringe others’ rights, distribute malware, harass anyone, or circumvent the rate limits and policies of Instagram, WhatsApp, or Meta. We may suspend or terminate accounts that do.

6. Intellectual property

Zio and its software, branding, and content are owned by us. You retain ownership of the content and data you provide. You grant us the limited rights needed to operate the service for you (for example, to store your settings and send messages on your behalf).

7. Third-party services

Zio relies on third parties including Instagram and the Meta Platform, WhatsApp, Razorpay, and our hosting and infrastructure providers. Your use of those services is subject to their own terms, and we are not responsible for their availability or actions.

8. Disclaimers

Zio is provided “as is” without warranties of any kind. We do not guarantee that automations will run without interruption, that messages will always be delivered, or that the service will meet every requirement. Platform changes by Instagram, WhatsApp, or Meta can affect functionality outside our control.

9. Limitation of liability

To the maximum extent permitted by law, Zio will not be liable for indirect, incidental, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose.

10. Termination

You may stop using Zio and delete your data at any time (see our Data Deletion page). We may suspend or terminate access if you breach these Terms or use the service in a way that risks harm to others or to the platforms we integrate with.

11. Changes to these Terms

We may update these Terms from time to time. We will update the date at the top of this page, and material changes take effect once posted here. Continued use after a change means you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of India, and the courts of Mumbai, Maharashtra have exclusive jurisdiction over any dispute, subject to applicable law.

13. Contact

Questions about these Terms? Reach us at:

• Email: hello@thezio.co
• Phone: +91 80804 26039
• Address: Building No. 2, Shramik CHS, Mumbai, 400068

See also our Privacy Policy and Data Deletion instructions.