Data Deletion
This page explains how to delete your data from theZio, including any data we obtained through Instagram and the Meta Platform. You can remove your data yourself in seconds, or ask us to delete it for you.
Option 1 - Delete your account yourself (instant)
Creators can delete their theZio account and all of its data from the website or the theZio Android app:
- Log in and open Settings → Delete account.
- Enter your password (if your account has one), type DELETE and tap Delete my account.
Your automations stop, your link in bio page goes offline and your data is erased straight away. A Pro subscription is cancelled at the same moment, so you are not charged again; unused days in the current billing period are not refunded. Deletion cannot be undone.
Option 2 - Disconnect theZio from Instagram (instant)
If you are a creator, the fastest way to stop all data collection is to revoke theZio’s access from your Instagram account:
- Open Instagram → Apps and Websites.
- Find our app (theZio) in the list and tap Remove.
This immediately revokes our access token and stops any further collection or processing for your account.
Option 3 - Request full deletion (we do it for you)
To permanently delete the data we hold, email us from the address linked to your account (or include the Instagram username involved) and we will erase it:
- Email: hello@thezio.co with the subject “Data Deletion Request”.
- Tell us the Instagram username (creator or audience member) involved.
We will delete the associated data within 30 days and confirm by email once it is done. If you are an audience member who interacted with a creator’s post, you can use the same email to request deletion of records tied to your interactions.
What gets deleted
- Your Instagram user ID, username, and encrypted access token.
- Your account details (name, email, contact details, password hash).
- Your keywords, reply text, and automation settings.
- Your digital products, uploaded files and images, and your link-in-bio page.
- Conversation and comment records, captured email addresses (if any), and related activity logs.
What we keep
- Influencer Program payout records, no longer linked to your account (a paid commission is a financial record).
- Security and audit logs, and short-term webhook logs that expire on their normal schedule.
- Razorpay keeps its own payment records as the law requires.
- A one-way, keyed fingerprint of your email and Instagram account id, with nothing else, to stop repeat free trials.
We do not keep your data beyond what is needed for these purposes. See our Privacy Policy for how long each kind of data is kept.
Contact
For any data deletion question or complaint, reach us at:
- Email: hello@thezio.co
- Phone: +91 80804 26039
- Address: Building No. 2, Shramik CHS, Mumbai, Maharashtra 400068, India